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Code Of Conduct
All our Associates are expected to abide by our Code of Conduct in their dealings with clients. In pursuing their assignments, Associates shall:
Endeavour to give clients balanced advice that is aimed at achieving the objectives of the assignment in the most efficient and effective manner
Maintain high standards while conducting themselves with both personal and professional integrity and respect
Ensure that the interests of the client are put ahead of their own personal and/or professional interests
Exercise independence of thought and act in ways that are ethical
Be sensitive to cultural norms and/or idiosyncrasies of the environment in which they are working
Hold themselves accountable for the outcomes and quality of their work
Show flexibility where necessary in order to achieve the objectives of the assignment in the most cost-efficient manner
Put the universal values of education at the forefront of any assignment undertaken
Take on only those assignments for which they are suitably qualified
Ensure that the resources they have at their disposal are sufficient to carry out the assignment
Detail clearly the terms and conditions of the assignment and confirm these in writing (including the scope of the assignment, nature and period of the work to be undertaken, the allocation of both human and physical resources, and the basis for remuneration)
Negotiate contracts of service with transparency and flexibility to arrive at agreements that are beneficial to the both the Associate and the client
Consider the client’s requirements from a legal and ethical point of view before taking action
Ensure that the client is aware of who is carrying out the work at all times and in the case of sub-contracting, ensure that there is prior agreement of the client
Maintain a strict code of confidentiality regarding client information unless the client has released the information for public use or has given specific permission for its disclosure
Ensure communication with the client is consistent and constant so that the client is kept abreast of actions and/or intentions with regard to the assignment
Exercise sound project management procedures that include careful planning, regular progress reviews, effective controls and revisions where necessary
Show adaptability in the face of unexpected changes of circumstances of the client and/or the environment in which the client is located
Reveal any conflicts of interest that may hinder them from carrying out their tasks
Be open and upfront with the client in disclosing any significant changes in the scope of the assignment and/or the desired outcomes that may arise in the course of carrying out the assignment.
This Code of Conduct should be used as a resource to guide Associates in achieving the highest quality of service. It is highly recommended that Associates reveal to clients their adherence to this Code of Conduct and invite them to assess the performance Associates through the Quality Assurance of Service form.
